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Important Notice to Clients of Department of Health in Duval County

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On June 28, 2018, a Department of Health, Duval County Health Department (DOH) employee was the victim of a malicious phishing email. DOH learned of the event on July 24, 2018, and immediately reset the employee’s login credentials to terminate any inappropriate account access. DOH promptly reported the event to the Inspector General and the Security Administration Team initiated an investigation to identify if any protected health information was possibly accessed. The investigation was completed on September 11, 2018, and revealed that only the employee’s Microsoft Outlook 365 was accessed. No other DOH systems or email accounts were involved. It is possible that DOH clients of Duval County Health Department may have had their names, dates of birth, diagnoses, and medical conditions accessed as a result of this incident. At this time, DOH believes it is possible that approximately 300 clients may have been impacted.